Privacy policy
Last updated: May 19, 2026
This Privacy Policy explains how House of Charis, operated by NmaCharis Limited, collects, uses, stores, and shares personal information when you visit our website, use our services, place an order, contact us, or otherwise interact with our online store.
House of Charis is powered by Shopify, which helps us provide our online store, checkout, payment processing, order management, and related services.
By using our website or purchasing from our store, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Trade Name: House of Charis
Business/Company Name: NmaCharis Limited
Company Registration Number: 16722357
Email: info@nmacharis.com
Phone: Email support only at this time
VAT Number: Not VAT registered
For privacy, customer support, order, or return enquiries, please contact us by email at:
2. Personal Information We Collect
When you use our website or make a purchase, we may collect personal information that identifies you or can reasonably be linked to you.
This may include:
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your name
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email address
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billing address
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shipping address
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phone number, if you provide one at checkout
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order details
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payment confirmation details
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items you view, add to cart, purchase, return, exchange, or cancel
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customer support messages
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account details, if you create an account
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device information, such as IP address, browser type, device type, and website usage information
We do not directly store your full card details. Payments are processed securely through Shopify and/or approved payment providers.
3. How We Collect Your Information
We may collect personal information:
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directly from you when you place an order, contact us, subscribe, or create an account
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automatically when you visit or use our website, including through cookies and similar technologies
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from Shopify and other service providers that help us operate our store
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from payment, delivery, analytics, marketing, or fraud-prevention partners where necessary
4. How We Use Your Personal Information
We use your personal information to:
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process and fulfil your orders
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arrange shipping and delivery
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provide order confirmations and updates
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respond to customer service enquiries
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process returns, refunds, or exchanges
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manage your account, if you create one
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improve our website, products, and customer experience
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detect, prevent, and investigate fraud or unauthorised activity
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comply with legal, tax, accounting, and regulatory obligations
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send marketing emails, offers, or updates where permitted by law or where you have opted in
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.
5. Sharing Your Personal Information
We may share your personal information with trusted third parties where necessary to run our business and provide our services.
This may include:
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Shopify, which hosts and powers our online store
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payment processors
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delivery and shipping providers
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IT, website, analytics, and cloud service providers
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marketing and advertising partners, where applicable
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fraud prevention and security providers
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professional advisers, such as accountants or legal advisers
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law enforcement, regulators, or government authorities where required by law
We only share information where it is necessary, lawful, and relevant to the purpose.
6. Relationship with Shopify
Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services available to us and to you.
Information you submit through our store may be transmitted to and processed by Shopify and its service providers, including in countries outside the United Kingdom.
To learn more about how Shopify processes personal information, you can visit Shopify’s privacy information at:
https://privacy.shopify.com/en
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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make the website work properly
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remember your preferences
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keep items in your cart
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understand how visitors use our store
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improve website performance
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support marketing and advertising, where applicable
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.
8. Marketing Communications
If you choose to subscribe to marketing emails or promotional updates, we may use your email address to send you news, offers, product updates, and promotional content.
You can opt out at any time by clicking the unsubscribe link in our emails or by contacting us at:
Even if you opt out of marketing, we may still send you important non-marketing emails, such as order confirmations, delivery updates, account messages, or legal notices.
9. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online store, or method of electronic transmission is completely secure. We cannot guarantee perfect security, but we work with reputable platforms and service providers, including Shopify, to help protect your information.
10. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
This may include keeping information to:
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process and manage orders
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provide customer support
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handle returns, refunds, or disputes
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meet tax, accounting, legal, or regulatory obligations
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prevent fraud or protect our business
When personal information is no longer needed, we will delete it, anonymise it, or securely retain it only where required by law.
11. Your Rights
Depending on where you live, including if you are in the United Kingdom or European Economic Area, you may have rights over your personal information.
These rights may include the right to:
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request access to the personal information we hold about you
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request correction of inaccurate information
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request deletion of your personal information
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object to certain uses of your information
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request restriction of processing
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withdraw consent where we rely on consent
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request a copy of your personal information
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complain to a data protection authority
These rights are not absolute and may depend on the circumstances and applicable law.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
12. Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
13. International Transfers
Because our store is powered by Shopify and may use third-party providers, your personal information may be transferred, stored, or processed outside the United Kingdom.
Where required, appropriate safeguards will be used to protect your personal information when it is transferred internationally.
14. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing them with personal information.
15. Complaints
If you have a concern about how we handle your personal information, please contact us first at:
If you are not satisfied with our response, you may have the right to complain to your local data protection authority.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or privacy practices.
When we update this Privacy Policy, we will change the “Last updated” date at the top of this page.
17. Contact Us
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
House of Charis
Operated by NmaCharis Limited
Company Registration Number: 16722357
Email: info@nmacharis.com
For customer support and privacy enquiries, we currently provide email support only.