Terms of service

Last updated: May 19, 2026

Welcome to House of Charis.

These Terms of Service explain the rules that apply when you visit our website, use our online store, place an order, or interact with our services.

House of Charis is operated by NmaCharis Limited, a company registered in the United Kingdom.

By accessing our website or purchasing from our store, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with these terms, please do not use our website or purchase from our store.

1. Business Information

Trade Name: House of Charis
Business/Company Name: NmaCharis Limited
Company Registration Number: 16722357
Email: info@nmacharis.com
Phone: Email support only at this time
VAT Status: Not VAT registered

House of Charis is powered by Shopify, which enables us to provide our online store, checkout, payment processing, order management, and related services.

2. Use of Our Website

By using our website, you confirm that:

you are legally able to enter into a contract;
any information you provide to us is accurate, complete, and up to date;
you will not use our website for unlawful, fraudulent, harmful, or abusive purposes;
you will not attempt to interfere with the security, operation, or performance of our website.

You are responsible for keeping any account login details secure if you create an account on our website.

3. Our Products

We aim to describe and display our products as accurately as possible.

However, product colours, sizes, packaging, and appearance may vary slightly due to screen settings, lighting, photography, supplier updates, or manufacturing differences.

Product descriptions, prices, images, and availability may be changed or updated at any time without prior notice.

We reserve the right to:

discontinue products;
limit product quantities;
refuse or cancel orders where necessary;
correct errors in product information, pricing, or availability.

4. Orders

When you place an order on our website, you are making an offer to purchase the selected product or products.

Your order is only accepted once payment has been processed and we confirm acceptance of your order.

We may refuse, cancel, or limit an order where necessary, including where:

payment cannot be verified;
the product is unavailable;
there is an error in pricing or product information;
we suspect fraud, misuse, or unauthorised activity;
delivery information is incomplete or incorrect;
we are unable to fulfil the order for reasons outside our control.

If we cancel an order after payment has been taken, we will arrange a refund using the original payment method where appropriate.

Please review your order carefully before submitting it, as we may not always be able to change or cancel an order once it has been processed.

5. Prices and Payment

All prices are shown in the currency displayed on our website.

Prices, discounts, promotions, and delivery charges may change at any time without prior notice.

The final price, including any applicable shipping fees, will be shown at checkout before you complete your purchase.

Unless clearly stated otherwise, prices do not include customs duties, import charges, or taxes that may apply to international orders.

Payment must be completed at checkout using the payment methods available on our website.

You confirm that:

the payment information you provide is accurate;
you are authorised to use the payment method;
sufficient funds are available for the transaction;
you will pay all charges shown at checkout.

6. Shipping and Delivery

Orders are processed and delivered in line with our Shipping Policy.

Delivery times shown on our website are estimates only. We are not responsible for delays caused by couriers, postal services, customs, weather, strikes, public holidays, incorrect addresses, or events outside our control.

Customers are responsible for providing a correct and complete delivery address at checkout.

If you notice an error in your delivery address, please contact us as soon as possible at:

info@nmacharis.com

We will do our best to help, but we cannot guarantee changes once an order has been processed or dispatched.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled in line with our Refund Policy.

Please do not send any item back without contacting us first.

To request a return, please email us at:

info@nmacharis.com

If your return request is accepted, we will provide the correct return instructions and return address.

Items sent back without first requesting a return may not be accepted.

8. Product Suitability and Customer Responsibility

Customers are responsible for reading product descriptions, ingredients, sizing information, usage guidance, warnings, and care instructions before purchasing or using any product.

For beauty, skincare, fragrance, jewellery, fashion, or lifestyle products, customers should stop use immediately if irritation, allergic reaction, discomfort, or damage occurs.

Where relevant, we recommend patch testing beauty or skincare products before full use.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

9. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, or special offers.

Promotions may be subject to additional terms, expiry dates, minimum spend requirements, product exclusions, or availability limits.

We reserve the right to amend, suspend, or withdraw promotions at any time where necessary.

Discount codes must be entered correctly at checkout and cannot usually be applied after an order has been placed.

10. Intellectual Property

All content on our website, including text, images, logos, graphics, branding, product names, designs, videos, and website layout, belongs to House of Charis, NmaCharis Limited, Shopify, our licensors, or relevant third parties.

You may not copy, reproduce, modify, distribute, sell, exploit, or use our website content or branding without our prior written permission.

You may use our website only for personal, non-commercial shopping and browsing purposes.

11. Reviews, Feedback, and User Content

If you submit reviews, comments, photos, feedback, suggestions, or other content to us, you confirm that:

the content is accurate and lawful;
you own or have the right to share it;
it does not infringe the rights of any third party;
it does not contain abusive, offensive, misleading, defamatory, or unlawful material.

By submitting content to us, you allow us to use, display, reproduce, edit, publish, and share that content for business, marketing, customer service, and promotional purposes, where legally permitted.

We may remove or refuse to publish content that we consider inappropriate, misleading, unlawful, or harmful.

12. Third-Party Services and Links

Our website may include links, tools, apps, payment providers, shipping providers, social media features, or other services operated by third parties.

We are not responsible for the content, accuracy, privacy practices, terms, availability, or security of third-party websites or services.

You should review third-party terms and privacy policies before using their services.

13. Relationship with Shopify

House of Charis is powered by Shopify.

Shopify provides the platform and technology that helps us operate our online store. However, any purchases you make from our store are made directly with House of Charis, operated by NmaCharis Limited.

Shopify is not responsible for our products, order fulfilment, customer service, returns, refunds, or any issue relating to purchases made from House of Charis.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, Shopify may also process personal information in order to provide and improve the services available through our online store.

For more information, please review our Privacy Policy on our website.

15. Prohibited Uses

You must not use our website or services to:

break any law or regulation;
commit fraud or misrepresent information;
infringe intellectual property rights;
upload viruses, malware, or harmful code;
harass, abuse, threaten, defame, or harm others;
send spam or unauthorised advertising;
scrape, copy, extract, or misuse website data;
interfere with website security or functionality;
impersonate another person or business;
use automated tools, bots, or agents in a way that disrupts or misuses our services.

We reserve the right to restrict, suspend, or terminate access to our website if we believe these terms have been breached.

16. Errors and Inaccuracies

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, delivery times, or other details.

We reserve the right to correct errors, update information, cancel orders, or refuse orders where necessary, including after an order has been submitted.

17. Availability of Our Website

We aim to keep our website available and functioning properly, but we do not guarantee that access will always be uninterrupted, secure, timely, or error-free.

We may update, suspend, restrict, or remove parts of the website at any time for maintenance, security, operational, or business reasons.

18. Disclaimer of Warranties

Our website and services are provided on an “as available” basis.

We make reasonable efforts to provide accurate product and service information, but we do not guarantee that all website content will always be complete, accurate, current, or error-free.

Nothing in these Terms affects any legal rights you may have as a consumer under applicable law.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.

To the fullest extent permitted by law, House of Charis and NmaCharis Limited will not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, loss of revenue, loss of data, business interruption, or similar losses arising from your use of our website or products.

Our liability for any order will not exceed the amount paid by you for that order, unless applicable law requires otherwise.

20. Events Outside Our Control

We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.

This may include courier delays, customs delays, supplier delays, strikes, weather, technical failures, internet disruption, payment provider issues, changes in law, pandemics, emergencies, or other events beyond our control.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, policies, legal obligations, or operational needs.

When changes are made, we will update the “Last updated” date at the top of this page.

Your continued use of our website after any changes means you accept the updated Terms.

22. Governing Law

These Terms of Service and any dispute or claim relating to them shall be governed by and interpreted in accordance with the laws of England and Wales.